News release

Date: 19th June 2012

UK Temporary Labour Charge Rates Decline

IQNavigator’s 2012 UK Office IQNdex reflects struggling economy and shows little impact from new Agency Worker Regulations

London, UK - 19th June 2012:
A new benchmark report from IQNavigator shows that UK temporary labour charge rates for private sector clerical, IT and professional staff are on the decline, reversing the upward trend seen in 2011. The results for the first half of 2012 reflect the weak UK economy and appear to contradict the anticipated upward pressure on rates from the Agency Worker Regulations introduced in the fourth quarter of 2011. The data, which comes from IQNavigator, the leading services procurement solution provider for the Global 2000, is based on the actual hourly rates paid by large private-sector enterprises.

"The IQNavigator UK Office Index is already providing an interesting and useful review of the temporary labour market for provider firms as well as line managers, procurement executives and human resource executives," said Peter Smith, editor and co-managing director of SpendMatters UK/Europe. "It is also providing strong evidence of wider economic conditions in the UK, where the first half of 2012 saw rates for temporary workers flat or slightly declining; not surprising given the state of the UK economy. What is perhaps more surprising is that the Agency Workers Regulations appear to be having limited effect on either rates or use of temporary labour. It looks likely that even when governments introduce more regulations, buyers are still recognising the benefits of flexible resources."

Reversing 2011 Trend, Rates Declining in 2012:
Introduced last year, IQNavigator’s UK Office IQNdex showed an upward surge in hourly rates of more than 10% for the 12 month period ending in November 2011, driven in part by VAT increases and changes to National Insurance. Now, six months later the upward pressure on hourly rates that defined 2011 is gone and the IQNdex shows a flat or slightly declining trend for 2012. The reversal in temporary labour hourly rates in 2012 is attributable to a number of factors:

• Weakening business expansion has reduced demand for temporary labour
• Seasonally lower agency labour utilisation early in the year
• Less spending on highly paid technical and strategy consultants

AWR Shows Little Material Impact on Rates:
Five months after AWR became effective, it appears employers have not made significant changes to either rates or agency worker utilisation for white-collar workers, as the UK Office IQNdex has slightly declined so far in 2012. Detailed reviews of client charge rates have shown little or no adjustments are needed when comparing white-collar charge rates to equivalent employee salaries.

IQNdex Description:
IQNavigator’s software-as-a-service (SaaS) application is used by leading global companies to manage their temporary workforce and services spend in nearly 50 countries. This flow of millions of assignments gives IQNavigator direct and timely insight into actual market rates. Following the IQNdex US launch in April 2011, IQNavigator has extended the index to UK office temporary workforce, which includes the job sectors Clerical/Admin, IT/Technical and Professional/Managerial.

"Based on transactional data rather than surveys, IQNdex reflects actual market-clearing price changes for temporary labour," said John F. Martin, CEO of International Markets for IQNavigator. "Access to timely and unique temporary labour rate information provides a clear benefit to our Global 2000 clients who are faced with making staffing and labour decisions in a tightened business climate."

IQNdex tracks the total hourly charge rate paid by temporary labour buyers, comprising the wage rate, statutory costs paid by the agency and the agency markup. The buyers reflected in the IQNdex are IQNavigator clients in the UK and are typically well-managed programmes that closely monitor and proactively control their spending on temporary labour.

To download the latest version of the UK Office IQNdex, visit

About IQNavigator:
IQNavigator is the proven leader in services procurement solutions, helping global enterprises better manage all types of procured services and their non-employee workforces around the world. IQNavigator’s cloud-based VMS software processes tens of billions of dollars in yearly services spend, enabling clients to intelligently manage and optimize the cost-effectiveness, compliance, visibility and efficiency of complex services procurement and contingent workforce programs. For more than a decade, IQNavigator has been the leader in providing innovative technology solutions for managing companies’ procured services including statement of work and project-based consultants, contractors, temporary workers and other contingent workers.

For more information about IQNavigator and how its industry-leading offerings such as IQNtelligence are helping many of the world’s most respected companies, visit

Issued by:
Stephanie Burnham, Vice President, Marketing
sburnham[at]iqnavigator[dot]com, +1-303-714-9213

Media Contact:
Allie Andrews / Peter Rennison, PRPR
allie[at]prpr[dot]co[dot]uk / pr[at]prpr[dot]co[dot]uk, + 44 (0)1442 245030

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